Most orders arrive within 3–10 business days depending on your location. Tracking details will be emailed to you once your order has been dispatched.

At this time, we ship within Australia only.

Shipping costs are calculated at checkout based on your location and the items in your order.

We accept returns for items that arrive damaged, faulty, or not as described. Please contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund.

At this stage, we do not offer change-of-mind returns.

Yes — every item is carefully selected for durability, functionality, and a clean, modern aesthetic that aligns with NeatNest’s premium standards.

Yes, product images accurately represent the items. Minor variations may occur due to lighting or screen differences.

We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).

All payments are processed through secure, encrypted checkout systems to protect your information.

You can reach us anytime at neatneststudio.contact@gmail.com or through our Contact Us page. We aim to respond within 24 hours.